"This massive monster of incomprehensibility"
Atul Gawande, "Why doctors hate their computers", 11/5/2018, underlines the often-noted difficulty of working with badly-designed software:
I’ve come to feel that a system that promised to increase my mastery over my work has, instead, increased my work’s mastery over me. I’m not the only one. A 2016 study found that physicians spent about two hours doing computer work for every hour spent face to face with a patient—whatever the brand of medical software. In the examination room, physicians devoted half of their patient time facing the screen to do electronic tasks. And these tasks were spilling over after hours.
But the most interesting part of the article, at least for me, was the discussion of reading the records rather than writing them.
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