Annals of human-computer interface improvement
In the old days, when a proposal was ready to go out from my university to NSF or NIH or whatever, a pile of paperwork was circulated around so as to get the needed cascade of signatures: principal investigator, department head, budget office, and so on. A couple of years ago, the office of research administration replaced this inefficient process with a new web-based system.
Such systems can be a great thing. Several years earlier, NSF automated its submission procedures via a system called "FastLane", and in my opinion, it's been a big success. Submission, reviewing, and reporting have become much easier. The system is pretty much self-explanatory, and there are good help pages for aspects that may be confusing.
But our new internal review software was different.
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