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Reporting the bug

To assist our engineers in the processing of your bug report, we ask you to include in your mail

• The version of the encoder you are using.
• Your user name and serial number as reported by the encoder.
• The operating system (name and version) you are running the software with. If you are using a sort of UNIX, please cite the output of uname -a. If you are using Windows, please right-click on the »My Computer« icon that usually resides in the top left-hand corner of your screen and report the lines following »System« and »Computer«.
• The exact command line that you entered before you encountered the error.
• The output of the encoder when appending the -v  switch to the command line.

If you have gathered this information, please fax it to OPTICOM (fax: +49 (0) 9131 / 691-325) or write an email to l3bugs@iis.fhg.de . If you have bought this product, you will get an immediate acknowledgement by email once your bug report has reached us. You will receive a second email as soon as the bug report has been processed. Expect some delay between the first and second email.